If you have a question that isn’t answered here, please contact us on 020 7232 3010 or email firstname.lastname@example.org.
We despatch orders on the same day if they are received by 2pm. Orders received after 2pm or on weekends and bank holidays will be despatched on the next business day.
We offer delivery via a tracked postal service or a courier service, and collection from our Spa Terminus shop (Friday to Saturday only). If you need your coffee urgently, please come by our shops or give us a ring on 020 7232 3010 and we can talk through your best options.
If you are in Northern Ireland, please get in touch to place an order as we are currently unable to take an order over the website because of restrictions on organic products, but we can certainly send coffee to you.
|Royal Mail 2nd class tracked
up to 1kg
up to 5kg
Typically 2-3 working days
Next working day
UK Islands excluding Channel Islands
Typically 2-3 working days
2 working days
Royal Mail Deliveries
This service normally arrives within two to three working days but can take up to 14 days. Royal Mail’s working days are Monday to Saturday. The phone number and email address you provide on our website will be shared with Royal Mail for delivery updates. If it has been a week since receiving your despatch confirmation email, please let us know and we can follow up with Royal Mail.
DHL parcels to mainland UK will normally arrive the next working day. DHL’s working days are Monday to Friday. To the Highlands and UK islands, they will normally take an extra day. Please note that this isn’t a guaranteed delivery time, and on occasion it can take longer. The phone number and email address you provide on our website will be shared with DHL for delivery updates. If you are having any issues with your delivery, please do get in touch.
Delivery or safe place instructions can be very helpful in ensuring your property is found and the parcel is left in the best place. Please leave a note in the gift message textbox at checkout or email us if you would like this to be included.
The collection option is free of charge; currently it is only available from our shop at Spa Terminus in Bermondsey, open Friday and Saturday. We ask that you come and collect your order within a week of ordering. Please contact us if your plans change and you need your parcel delivered instead.
Gift Card By Post
If a gift card by post is part of a larger order, the card will be included in the same parcel. If it is purchased separately, it will be posted out via Royal Mail first class, free of charge within the UK. You can choose your gift recipient’s address at the checkout.
Gift Card By Email
If you have ordered a gift card to be sent by email, this will be sent to the email address given at the checkout shortly after your order has been confirmed.
We really hope you’re happy with your coffee and don’t have any need to return it! But if anything is wrong with your order, please let us know straight away and we will arrange a return or exchange.
Please note that items purchased online cannot be returned to our shops.
We offer four coffee options – you will find a description of each in the product pages. If you need advice or would like something more bespoke, please contact us and we will do our best to help.
Once your initial order is placed, we will start processing it straight away. The order will then follow our despatch schedule – orders placed before 2pm on a weekday will be despatched the same day; after 2pm or over the weekend, orders will be sent out the next working day.If you would like to delay your order to arrive closer to a specific date, please reply to the order confirmation email to request a despatch date or use the chat button.
For monthly subscriptions, we will despatch on the same date as the original order every month (eg 15th). For fortnightly schedules, we despatch these every two weeks on the same day of the week as the original order (eg Monday). Where these fall over the weekend or a bank holiday, we will despatch on the next working day.
Managing your subscription
You will be required to create an account when ordering a subscription. The details of your subscription and past orders can be viewed from your account page. If you’d like to make changes to the delivery schedule such as pausing or delaying deliveries, we can do this for you – please get in touch.
To change the coffee option, bag size or frequency of your existing repeat subscription, you will go through the checkout process again for the changes to be saved, but you will not be charged until your next renewal date and your original delivery schedule remains.
If you’d like to change the options of a prepaid subscription or need to cancel before all deliveries have been sent, please get in touch.
We package without paperwork in branded cardboard boxes. You will have the option of including a gift message at checkout, which will be included with the first delivery. Please reply to the order confirmation email straight away if you’d like to time the start of the subscription for an occasion.
Payments are securely processed via Opayo or via PayPal. We currently accept Visa, Mastercard and American Express payments.
Repeat Subscription payments are taken according to the schedule agreed when purchasing the subscription i.e. every two weeks or monthly. Card details are stored securely with Opayo or PayPal. By signing up to a repeat subscription you give us permission to charge your card in order to fulfil your subscription. From time to time, the original stored payment method may be unsuccessful – this could be due to changes in security regulations or processes, or changes to your card details. When this happens, you will be sent an automated email to prompt you to re-enter your card details.
Prepaid subscriptions are paid upfront in full and is inclusive of tracked 2nd class postage with Royal Mail.