Helpful

If you can’t find what you’re looking for online or have any questions please get in touch, you can call our office on 020 7232 3010 or email online_shop@monmouthcoffee.co.uk

Orders

If we receive your order before 2pm Monday to Friday, it will be packed and shipped on the same day. Orders placed after 2pm will be packed and posted the following business day. Friday afternoon, weekend or Bank Holiday orders will be sent on the following working day.

Coffee Subscription Orders
Gift subscriptions are despatched on the first Tuesday of each month. The deadline for subscription orders is 2pm on the Friday before the first Tuesday of the month.

Shipping

You will be able to choose your preferred delivery method during the checkout process.
We currently offer shipping throughout the UK and also the following EU countries:
Austria
Belgium
Bulgaria
Channel Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
If you live in the EU and your country is not listed above please get in touch for a shipping quote.

We use two companies for our delivery – Royal Mail and DPD – and the charges are:

Mainland UK

Royal Mail 2nd Class (up to and including 1kg) – £2.50

DPD Tracked (up to and including 1kg) – £5

DPD Tracked (over 1kg and up to 5kg) – £7

Scottish Highlands, UK Islands and Northern Ireland

Royal Mail 2nd Class (up to and including 1kg) – £2.50

DPD Tracked (up to 5kg) – £14.50

Belgium, France, Germany, Luxembourg and the Netherlands

DPD Tracked (up to 5kg) – £12

Austria, Channel Islands, Czech Republic, Denmark, Ireland, Italy, Slovakia and Spain

DPD Tracked (up to 5kg) – £14.50

Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden

DPD Tracked (up to 5kg) – £21.50

Bulgaria, Greece, Latvia, Lithuania and Romania

DPD Tracked (up to 5kg) – £28

Gift Cards
If a gift card by post is part of a larger order, the card will be included in the same parcel. If it is purchased separately, it will be posted out via Royal Mail first class, free of charge within the UK. You can choose your gift recipients address at the checkout.

If you have ordered a gift card to be sent by email this will be sent to the email address given at the checkout shortly after your order has been confirmed.

Royal Mail Deliveries
Deliveries made by Royal Mail arrive between 7am and 7pm on a non-tracked service. The 2nd Class service is intended to arrive within 2-3 working days of shipment but is not a guaranteed service and can take up to 14 days at this time. Please find information about delays and service updates from Royal Mail. Please note that Royal Mail does not accept delivery notes (eg. please leave with a neighbour) and we cannot guarantee a specific delivery date or time.

DPD Deliveries
If you select the DPD Tracked service, we will send your package with DPD on their Next Day Tracked service. These deliveries typically arrive the next working day after they have left our roastery, but can sometimes take a couple of days – it is important to note that in some cases it will take 2-3 days and selecting this option does not guarantee next day delivery. Please find information about delays and service updates from DPD.

Scottish Highlands, UK Islands, Northern Ireland, Ireland and Channel Island deliveries are sent with DPD’s Two Day Tracked service, these deliveries typically arrive two days after despatch, but can sometimes take longer.

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden deliveries will be sent with DPD Classic. Below are delivery time frames in working days, these are aims and parcels can sometimes take longer to be delivered.
Belgium, Luxembourg and the Netherlands – 2 days
Germany and France – 2-3 days
Austria and Denmark – 3 days
Czech Republic, Italy, Slovakia and Spain – 3-4 days
Hungary, Poland and Portugal – 4 days
Slovenia – 4-5 days
Croatia and Romania – 4-6 days
Bulgaria – 4-7 days
Greece – 4-9 days
Estonia, Finland, Latvia, Lithuania and Sweden – 5 days

With all DPD parcels you will have the option to personalise your delivery (reschedule, deliver to a neighbour, etc) via the DPD website or app. The phone number and email address you provide on our website will be shared with DPD for delivery updates.

Both Royal Mail and DPD offer reliable services but there will occasionally be deliveries that are delayed. While we will do everything possible to keep this from happening or to rectify the situation, there will be times with things are outside of our control. Please call us in these instances and we will do our best to help put things right.

Coffee Subscriptions
Royal Mail 2nd Class shipping is included in the price of coffee subscriptions. Subscriptions are only available for UK customers at this time.

If you need your coffee urgently, please come by our shops or give us a ring on 020 7232 3010 and we can talk through your best options.

Returns

We really hope you’re happy with your coffee and don’t have any need to return it! But if anything is wrong with your order, please let us know straight away and we will arrange a return or exchange.

Please note that items purchased online cannot be returned to our shops.

Payment

Payments are securely processed via Sage Pay. We currently accept Visa, Mastercard and American Express payments but we are working on introducing additional options (PayPal & Apple Pay).