Monmouth Coffee Company Limited (“we”, “us” or “our”) consider your privacy to be of utmost importance and we will always hold and process your information in accordance with data protection laws.
Information We May Collect
We may collect information which you provide through our website (monmouthcoffee.co.uk) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes your name, address and contact details.
If you place an order through our online shop your card details are processed by a third-party payment processor and are not held by us. More information about our third-party payment processor can be found below.
We may also collect technical information including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.
How We May Use This Information
We may use this information to:
- Process an order you have placed;
- Carry out our obligations arising from any contracts entered by you and us;
- Provide you with information or products which you request from us;
- Verify your identity;
- Monitor and analyse how our website is being used so we can improve and develop;
- Notify you about important changes to our services;
- Where you have explicitly consented, we may also use your details to send you information about other developments or services that may be of interest to you.
Disclosure Of Your Information
We will not share your information with third parties for marketing purposes.
We may disclose your information to:
third parties if we are under a legal obligation to do so.
third party service providers to fulfil orders placed through the website, such as Royal Mail, courier services and Opayo (formerly Sage Pay).
search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop
Third Party Payment Providers
Accessing And Updating Your Information
If you have an account, you can log in to see the information we have stored for you and update your information within your account. You can also ask to have your information by contacting us directly on the details provided below. You can unsubscribe from our email newsletter using the unsubscribe link which can be found in all of our newsletter emails or by contacting us directly.
Our Contact Details
We welcome your feedback and questions.
You can contact us by email at [email protected], phone us on 020 7232 3010 or write to us at:
Arch 3 Discovery Estate,
St James’s Road,
We use the following cookies;
Strictly necessary cookies
Analytical and performance cookies
We use analytical and performance cookies to see how many visitors use our site and how they move around the site. This enables us to make improvements to our site in order to provide a better experience for those using the site. Google Analytics collects this data in a way that cannot be used to identify an individual. To opt out of Google Analytics across all websites you can install a browser extension; tools.google.com/dlpage/gaoptout.
You may refuse to accept cookies by changing the settings on your browser you can find out more about cookies and how to change your settings at www.allaboutcookies.org However, doing so may affect your ability to access or use certain parts of the Website.
Terms and conditions
Thank you for taking the time to read the Monmouth Coffee Company’s terms and conditions. By using this website or placing an order with us, either by telephone or through our website, www.monmouthcoffee.co.uk, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.
Information about us and how to contact us
Who we are. We are Monmouth Coffee Company Limited a company registered in England. Our company registration number is 05693397 and our office registered address is Arch 3, Discovery Estate, St James’s Road, London, SE16 4RA. Our registered VAT number is 362376937.
How to contact us. You can contact us by telephoning us on 020 7232 3010 or by writing to us at [email protected] or Arch 3, Discovery Estate, St James’s Road, London, SE16 4RA.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Unfortunately, we are not able to deliver orders placed through the website to addresses outside of the UK at this time. We will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
Product description and substitution
Products and packaging may vary slightly from pictures. The images of products on our website are for illustrative purposes only.
Your right to make changes
If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is acceptable. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you would like to make changes to a Prepaid Subscription please contact us, we cannot guarantee that changes will be possible. More information about the delivery schedule for subscriptions can be found here.
Deliveries are made by either courier or Royal Mail, depending on the weight of your order, what products you are purchasing and customer preference (tracked/untracked). You can select your shipping method in the checkout process. More information about our delivery options is available here.
If you opt for delivery via courier it is always best if someone is available to receive and sign for the delivery; however, we can arrange for the couriers to leave the goods without a signature, if requested.
If we are aware of a delay, we will attempt to contact you and minimise any disruption. You may also be contacted by the courier company directly; please note that some parcels sent via Royal Mail are not tracked and therefore we cannot monitor any delays.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave us. You own the product once we have accepted your order and received payment in full.
We take great pride in the quality and condition of our coffee and it should reach you in the best possible condition. When you receive your order, please remove all external wrapping, check the bags of coffee are undamaged and that the correct products have been supplied in the right quantities. If you aren’t happy with what you find, please call us and, if possible, email pictures to [email protected]; we will do our best to put it right.
Where an intermediary address is used
Monmouth Coffee Company will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product, but not where:
- you have opened any of our coffee products; or
- the goods have been made to your specification; specification includes grinding coffee. Therefore any coffee that you have requested to be ground cannot be returned on the basis of contract cancellation.
Where you have a right to cancel a contract and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to email us at [email protected] or contact us by telephone on 020 7232 3010.
If you cancel your contract we will:
- refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
- refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
- make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We will refund you on the credit card or debit card used by you to pay.
If you cancel your contract because you have changed your mind, you will have to pay the cost of returning the product to us.
We are aware that occasionally an individual or business will order from us and re-sell that coffee without our knowledge or consent. It is important to note that any purchases made from an unauthorised reseller will not be covered by our terms and conditions and we will not be responsible for lost items, unfulfilled orders, damages or issues with quality, such as flavour or condition.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Monmouth Coffee Company of Arch 3, Discovery Estate, St James’s Road, London, SE16 4RA is the data controller for the purpose of the Data Protection Act 1998.
Changes to the website
We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
These terms are governed by the laws of England and Wales. For the avoidance of doubt, if you live in Scotland, Northern Ireland or Wales, you can bring legal proceedings in respect of the products in either your local courts, or the English courts.
Monthly subscriptions will be processed on the same date as the original order date every month (eg 15th). Fortnightly subscriptions will be processed every two weeks on the same day of the week (eg Monday). Where this falls on a weekend, bank holiday or after 2pm, it will be despatched the next working day.
Royal Mail 2nd Class Tracked shipping is included in the price of Prepaid Subscriptions. Subscriptions are only available for UK customers at this time.
Repeat Subscription payments are taken according to the schedule agreed when purchasing the subscription i.e. every two weeks or monthly. Card details are stored securely with Opayo. By signing up to a Repeat Subscription you give us permission to charge your card in order to fulfil your subscription. Subscription pricing is subject to change, we will always try to give plenty of notice if your subscription price is due to change.
Cancellations and amendments
If you would like to make changes or cancel a Prepaid Subscription please contact us, we cannot guarantee that changes will be possible. You can make changes to future deliveries as part of a Repeat Subscription in your account. Some changes will require you to checkout again to confirm the change, you should receive email confirmation of your change. You can also pause or cancel anytime.
Gift Cards are issued by and remain the property of Monmouth Coffee Company.
Use of the Gift Card implies acceptance of these terms and conditions of use. We reserve the right to amend these terms and conditions from time to time and we will post any material changes to these terms and conditions on our website.
Gift Cards can be purchased in our London shops in increments of £10, with a minimum value of £10 and a maximum value of £100.
Gift Cards can be purchased on monmouthcoffee.co.uk in denominations of £15, £30, £50, £100 and £200.
Regardless of where a card is purchased, it can be used in our shops and online.
Gift cards are not eligible for return.
Gift Cards can be redeemed in our London shops and via our online shop for full or part payment of any products that we sell.
Gift Cards are not accepted by any Monmouth Coffee Company stockists or wholesale customers.
Gift Cards cannot be returned, refunded or exchanged for cash. No change will be given when using part of the value of a gift card toward a purchase.
Gift cards cannot be used towards the purchase of additional other gift cards.
Gift Cards are valid for 24 months from date of purchase. Any remaining balance at that time will not be refunded and the gift card will be invalidated.
Lost or Damaged Cards
Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards.
We reserve the right to refuse to accept a gift card that has been tampered with, duplicated or which otherwise is suspected to be affected by fraud.